About this role
# Client Development Manager, EMEA **Location:** London, United Kingdom **Department:** Client Development ##
About the Role
AltoVita is a multi-award winning accommodation platform that enables enterprises to consolidate accommodation programmes through proprietary technology paired with a human-centric approach. Our Client Development team plays a vital role as trusted advisors and partners to our clients, proactively sharing market insights, analyzing data, and empowering clients with tools and knowledge to make informed decisions. ##
Key Responsibilities
**Customer Development & Interaction:** - Deliver strategic account management to enterprise clients and relocation management partners across EMEA - Support in devising consultative approaches as per client needs and
Requirements
(focus on technology, cost-savings, workflow/experience optimisation) - Achieve high client satisfaction rates (high client proprietary evaluations, positive client-evaluations, and increased NPS scores) - Represent AltoVita at industry and client events across EMEA - Collect and analyse client performance data and present key findings to clients during monthly reporting & QBR sessions - Proactively contribute to strategic design of best-in-class innovative solutions for clients - Contribute to clients' full adoption of technology and product - Maintain proactive, transparent, and solutions-oriented communication with clients at all times, particularly during critical issues, escalations, or service-impacting events - Ensure all client communications regarding timelines, deliverables, incidents, and resolutions are strictly aligned with contractual SLA commitments and internal operational standards - Drive internal cross-functional alignment to ensure commitments are realistic, achievable, and consistently delivered (Sales, Product, Hospitality Growth, Customer Success, Finance) **Lead Generation:** - Support inbound sales & share of wallet growth - Assist with onboarding of new clients in EMEA - Organise frequent in-person visits to client offices and meet with key stakeholders across all levels - Understand and proactively look for opportunities to support clients globally ##
Requirements
- 5+ years of experience in corporate housing, global mobility, or relocation (must-have) - Proven track record in the corporate accommodation industry (serviced apartments, hospitality, corporate agency, corporate housing, among others) - Self-motivated, hardworking account/customer success manager with proven success in managing global mobility & RMC clients - Fast learner and problem solver - Frequent travel required for this position - Consistent and proactive communication is a core requirement - all stakeholders including clients, partners, leadership, and cross-functional teams are expected to receive timely updates, clear ownership, and responsive follow-through at all times ## Ways of Working AltoVita is a fully remote team. Although regular touch-points occur throughout the week and off-sites are organized in several locations, trust is essential for effective teamwork. Founders empower team members to make decisions autonomously and expect managers to empower their direct reports. ##
Benefits
- A team that will always put you first - Incredible opportunities for growth and career advancement - Fully-remote working environment - Wellness
Benefits
and wellness budget (gym memberships, home meal delivery services, mindfulness applications, and more) - Work-from-home allowance to set up your home office - Generous vacation package to recharge or explore Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/client-development-manager-emea-altovita